Question 1

What does a Real Estate Virtual Assistant actually do?

Accepted Answer

A Real Estate Virtual Assistant handles recurring backend work that competes with client-facing time. With GREVA, that can include MLS listing administration, transaction checklists, CRM updates, inbox and calendar organization, appointment coordination, lead follow-up, marketing assistance, and general real estate administration. The exact mix should follow your existing process, your market, and the tasks you are comfortable delegating.

Question 2

Who is GREVA best suited for?

Accepted Answer

GREVA is designed for busy Realtors, real estate agents, teams, brokerages, property managers, investors, and mortgage professionals who need reliable operational support without immediately adding an in-house administrative role. The service is especially useful when important follow-ups, listing work, calendar tasks, or file organization are consuming time that would be better spent with clients, prospecting, negotiating, or closing.

Question 3

How do I get started?

Accepted Answer

Begin with a free consultation. You can explain what is slowing you down, which tools you currently use, and where tasks are being missed or delayed. GREVA will help identify a practical first scope rather than asking you to delegate everything at once. If the fit looks right, the next step is to confirm the trial tasks, access method, communication channel, and start date.

Question 4

Can GREVA help with MLS listings and updates?

Accepted Answer

Yes. Listing support can include preparing information for input, uploading or updating listing details, coordinating photos, formatting descriptions, checking supplied information for completeness, and keeping listing administration organized. MLS rules and permissions vary by board, brokerage, and account, so the exact access level and approval process must be confirmed during the consultation. You remain responsible for final accuracy and any licensed approval your market requires.

Question 5

What can GREVA handle during a transaction?

Accepted Answer

Transaction support can include organizing documents, maintaining checklists, tracking condition and closing dates, preparing files for your review, following up for missing items, and coordinating routine communication with the people involved in a deal. GREVA supports the administrative workflow; it does not replace your licensed judgment, legal advice, or final approval. Your preferred process and local requirements should be documented before work begins.

Question 6

Can GREVA manage my CRM and lead follow-ups?

Accepted Answer

GREVA can help clean and organize contact records, update lead stages, add notes, maintain follow-up reminders, identify overdue activity, and carry out approved follow-up sequences. You decide the message, tone, escalation rules, and situations that require your personal response. This keeps the database useful and the follow-up rhythm consistent without making communication feel automated or disconnected from your relationships.

Question 7

What kind of marketing and social media support is available?

Accepted Answer

Support may include listing posts, captions, content scheduling, newsletter preparation, email campaign assistance, basic graphic coordination, and organizing source material for videos or social content. GREVA works from an approved brand voice and content plan rather than publishing unreviewed claims. The platforms, posting frequency, creative responsibilities, and approval workflow should be agreed during the consultation so expectations are clear from the start.

Question 8

How does the guided 15-day free trial work?

Accepted Answer

The trial begins with a consultation and a focused onboarding conversation. Together, you identify a manageable set of real tasks, agree how work will be shared and reviewed, and establish what a successful trial should demonstrate. GREVA then supports those agreed tasks during the trial period. At the end, you review the workflow, communication, and output before deciding whether ongoing support makes sense.

Question 9

Do I have to commit after the trial?

Accepted Answer

The purpose of the 15-day trial is to let you evaluate the working relationship before making a longer-term decision. There is no need to assume an ongoing arrangement simply because you tested the service. Any eligibility requirements, task limits, start date, or post-trial options should be confirmed in writing during the consultation, so both sides understand exactly what the trial includes.

Question 10

Which tasks should I test first?

Accepted Answer

Choose recurring, easy-to-review work that is currently creating friction: a listing update, CRM cleanup, inbox triage, appointment coordination, a transaction checklist, or a defined follow-up list. Starting with a narrow scope makes it easier to evaluate accuracy, communication, and turnaround. Sensitive, highly licensed, or unusually complex work may be better introduced after the access and approval process is fully established.

Question 11

Will I have a direct point of contact?

Accepted Answer

GREVA is positioned as a high-accountability personal service, not a large anonymous support desk. The aim is to keep communication direct and make ownership of each task clear. The exact contact method, working schedule, backup expectations, and any coverage limitations should be discussed during the consultation. That conversation prevents assumptions and helps create a rhythm that works for both your business and GREVA.

Question 12

How will I share tasks and track progress?

Accepted Answer

GREVA can work within a simple task handoff chosen with you, such as email, a shared task list, your CRM, or another tool already used by your business. Each task should have an owner, priority, due date, source material, and approval point. The consultation is used to choose the lightest process that gives you visibility without creating another complicated system to manage.

Question 13

What are the working hours and turnaround times?

Accepted Answer

Availability and turnaround depend on the type of task, priority, volume, time zone, and the support arrangement you choose. GREVA should not promise one response time for every workflow before understanding the work involved. During the consultation, confirm regular working windows, how urgent requests are flagged, what requires advance notice, and when you can expect an acknowledgement or completed task.

Question 14

How is client and business information handled?

Accepted Answer

Confidential handling should begin with limited access, clear instructions, and only the information required to complete an approved task. Avoid sharing credentials through ordinary messages, remove access when it is no longer needed, and keep final approvals with the appropriate person in your business. The specific systems, documents, retention expectations, and confidentiality requirements should be reviewed before GREVA receives sensitive client or transaction information.

Question 15

Will I need to share passwords or account access?

Accepted Answer

Some tasks may require delegated access, but a primary password should not automatically be the first option. Where possible, use role-based users, delegated permissions, a password manager, or temporary access that can be reviewed and revoked. MLS, CRM, email, and brokerage systems have different rules, so the safe method must be confirmed for each tool before access is provided.

Question 16

How are NDA and file-retention requirements handled?

Accepted Answer

If your brokerage or business requires an NDA, data-processing terms, a retention schedule, or a specific deletion procedure, raise that during the consultation before sharing confidential material. These terms should be reviewed and agreed rather than implied by a website answer. The same applies to where files are stored, how long working copies are retained, and how access is removed when an engagement ends.

Question 17

Does GREVA support real estate professionals in Canada and the USA?

Accepted Answer

GREVA is focused on supporting real estate professionals in Canada and the USA. However, forms, terminology, MLS permissions, brokerage procedures, and compliance expectations vary between markets. During the consultation, share your location, role, brokerage requirements, and the systems you use. GREVA can then confirm which parts of your workflow are a practical fit and where your own licensed review remains necessary.

Question 18

How are ongoing pricing and support plans determined?

Accepted Answer

Pricing should reflect the scope, recurring volume, complexity, working hours, communication needs, and systems involved. GREVA does not need to force every business into the same package before understanding its workflow. Use the consultation to discuss the tasks you want handled, how often they occur, and what level of responsiveness is required. Any rate, included hours, or ongoing term should be confirmed directly before you proceed.

Question 19

What if I am not sure what to delegate?

Accepted Answer

You do not need a perfect task list before booking a consultation. Start by describing the work that is repeatedly delayed, the tasks only you currently know how to do, and the activities that interrupt client or revenue-focused time. GREVA can help turn those pain points into a small, documented starting scope. The best first delegation is usually clear, repeatable, and easy for you to review.

Know what happens before you delegate.

Clarity before access.

Explore the details at your pace.

Bring the tasks that keep slipping.